Shipping policy

 

Delivery Costs:

Delivery costs and available shipping methods may vary depending on the country you’re shopping from.

To view country-specific delivery options and prices, please select your local shop using the dropdown menu in the top right corner of the page.

 

Delivery Info:

All orders will be dispatched either the same working day or the next working day.

Estimated delivery times vary by country and selected shipping method. To see typical delivery times for your location, please choose your country-specific shop via the dropdown in the top right corner.

All European orders are shipped from our central EU warehouse located in the Czech Republic. As a result, local tracking updates may occasionally appear with a short delay, even though the parcel has already been dispatched.

While most parcels arrive well within this timeframe, please note that delivery times may vary due to factors beyond our control. We always do our utmost to ensure your order reaches you as quickly as possible.

In a small minority of cases, your parcel may not arrive in the published timescales for reasons beyond our control. We always do our utmost to escalate and resolve these cases quickly on your behalf.

We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost-in-transit parcels are escalated to our courier partners, and refunds or replacements are processed once the case is closed.

Order Cancellation:

We are happy to cancel your order for a full refund. Please contact us as soon as possible via the contact us page, clearly stating your order number and your reason(s) for cancellation. This only applies to orders that have not yet been dispatched.

If your order has already been dispatched, you will need to return your order to us within 14 days for a refund, only if the product is brand new and unopened. We cannot accept returns for opened perfumes for hygiene reasons.

To return an item, please read our returns policy page.